Client Relationship Manager

Organisation  ERIS - Experts in Responsible Investment Solutions

Specification  Experts in Responsible Investment Solutions

Client Relationship Manager
Must be fluent in a Scandinavian language

EIRIS is a leading provider of the research that investors and financial institutions need to take account of corporate social, environmental and ethical performance. In the last few years we have expanded the coverage available in our EIRIS Portfolio Manager (EPM) software product to more than 2,800 companies across the world. Our client base has also become increasingly global.

We are looking for someone with strong customer relations skills to manage existing client accounts, primarily in Scandinavia but also some in the UK. You will also maintain contact with potential clients and promote EIRIS’ services to them. You will be based at our London office and work as a member of our Client Services team, with technical back-up from our IT team.

You will be sensitive to client needs, be able to recognise and build on development and sales opportunities, and be aware of the implications of feedback received from clients about EIRIS services. You will have good IT skills (excellent in the case of Excel) and be a competent user of databases and spreadsheets. The post includes training existing and new client staff in the use of EPM.

You should be prepared to attend meetings overseas as required, and to write and present papers for clients as necessary. You will be aware of current issues in the ethical and socially responsible investment field and how City and other financial institutions work and what motivates them. And you will have the ability to adapt quickly to a new environment and absorb and apply new information fast.

You will have a degree in a relevant subject (minimum UK 2:2 equivalent). You will also have excellent interpersonal skills and have fluent written and spoken communication skills in a Scandinavian language,(Norwegian, Swedish or Danish) and English. Applicants who are non-native speakers will be asked to take written and spoken tests in the second language offered.

Our Client Team builds relationships with each investor or financial institution that seeks to benefit from our work. Do you have the client facing skills and experience to help existing or potential clients to get the best out of our research and software? Would you welcome the opportunity to help investors to give greater priority to social, environmental and other ethical considerations in their investment decisions? If your answer to these questions is `yes’, then this job could be for you.


You can download full job details and an application form from our website at www.eiris.org and then e-mail your application to us at jobs@eiris.org, quoting reference CRM in the subject line. You can also telephone us on 020 7840 5700.

Interviews will be held in the week beginning 1st February.

EIRIS is committed to equality of opportunity.
EIRIS Ltd is a not-for-profit subsidiary of the EIRIS Foundation

Salary  £30,000 pa

Deadline 22 January 2010

Location  EIRIS’ London office is at 80-84 Bondway, SW8 1SF, close to Vauxhall rail, tube and bus stations.

Email jobs@eiris.org

Url http://www.eiris.org/